Refund Policy for Pro Packages
Our Pro packages are designed to maximize your experience and engagement on the platform. As such, it's important to understand our policy regarding refunds:
Refund Eligibility
Generally, purchases of Pro packages are final and not eligible for cash refunds. However, in specific circumstances where a refund may be considered appropriate, any refunded amount will be returned as in-app currency. This in-app currency can be used for additional services on the platform, such as placing ads or purchasing other packages.
Specific Refund Circumstances
Refunds in the form of in-app currency may be considered under the following conditions:
Technical Issues: If you experience persistent, unresolved technical problems that significantly impair your ability to use the features of the Pro package.
Service Discrepancies: If the features and services provided under the Pro package significantly deviate from the descriptions provided at the time of purchase.
Process for Requesting a Refund
To inquire about a refund, please follow these steps:
Contact Support: Reach out to our support team with a detailed explanation of your issue and why you believe a refund in in-app currency is warranted. Please include any relevant details or evidence regarding the problem.
Evaluation: Our team will review your claim, assess the nature of the issue, and determine if a refund in in-app currency is applicable.
Resolution: If approved, the equivalent value will be credited to your account in in-app currency, which can then be used for any services offered on our platform.
Limitations
Additional Information
Should you have any questions about this policy or how it might affect your purchase, please contact our customer support team for assistance. We're here to ensure that your experience on our platform is as enjoyable and productive as possible.
